Error stripe

Stripe error in mancloud with payment: 

A. You can check the issue in Mancloud 

 Go to administration -> payments -> issues -> search for your payment

B. You can check the issue in the stripe dashboard: there is a direct link from the payments in your booking 

Stripe payment/reservation link 

A. Guest doesn't get a 'success' or an error:

  • Card isn't supported by Stripe
  • Or card is invalid

B. Guest get following Error: 

What shall you do?

1/ This means that the card is

  • not invalid or
  • doesn't have enough credit or
  • card is expired

2/ If this is not working either with your own card: ask Mancloud to restart the secure server

3/ Try again, you have to have this green confirmation: 

 

 

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