How To make sure your emails are not treated as spam?

There are 2 options (a combi of both is not bad either):

Solution 1: Add a SPF record of Mancloud in your domain

You can add an SPF record to your domain in order to officially allow ManCloud to send emails from another server than your regular mail server.

Most email providers, network security tools and spam filters check the presence of the SPF record.  If no SPF record is found, all emails sent from ManCloud will be considered as spam and are being blocked.

Pass the SPF record info below to your agent or email provider to avoid this.  If you manage your DNS records yourself, please verify that our include statement is present.

type name value ttl
TXT * OR yourdomain.com

v=spf include:_spf.mancloud.eu ~all

auto

If your domain already has a configured SPF record, you only need to add the exact string include:_spf.mancloud.eu in between "v=spf" and the closing "all"

example: if your current SPF record looks like this:

v=spf1 include:spf.protection.outlook.com ~all

It should be updated to look like the one below:

v=spf1 include:_spf.mancloud.eu include:spf.protection.outlook.com ~all

Don't create a second SPF record as this has been invalid since 2014.

Microsoft Outlook / Exchange users have to make sure that the include statement comes before the include statement of spf.protection.outlook.com
The reason for this is that the outlook.com SPF records end with a "Hard fail" (-all) which doesn't allow for additional include statements after this.  The Mancloud SPF statements allows other include statements as we use the recommended "Soft fail" (~all) at the end of our record

Solution 2: Fill in the SMTP information in Mancloud

This means that you connect your mailbox with mancloud and the e-mails will be send from your mailbox. So there is less change that your e-mails come in the spambox of your guest.

Go in Mancloud to Configuration -> Mailbox -> Server . There you see following screen:

mceclip0.png

Please fill in all the information. If you don't know the answers, you can find these with the person who looks after your e-mail account or search online voor de SMTP info of your e-mailprovider. 

These are some examples: 

 - Office 365 clients usually have the following config

Host:   smtp.office365.com
Port:   587
Security:   TLS
Username:   your email address
Password:   your email password

- Gmail or Google Apps clients usually have the following config

Host:   smtp.gmail.com
Port:   587
Security:   TLS
Username:   your google address
Password:   your google or app password

 

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