Follow the steps below to cancel a booking and use the proper cancellation mail.
1/ Find the booking you wish to cancel. (roomrack, search box, lists / status )
2/ Open the “Current booking” screen by pressing the icon (magnifier) or open the booking form (pencil)
3/ Press the “cancel booking” button on the right of the screen.
The “cancel current booking” screen appears
4/ There are 4 options to cancel the booking (if all are being used)
- Cancel the booking by the house
- Invalid credit card
- No Show
- Charge first night.
-Depending on the circumstances and the policy of the hotel, a selection is to be made
5/ Click save and close
The mailtemplate now appears
6/ click send email.
7/ The reservation is now cancelled and is removed from the roomrack.
8/ If needed an invoice can be sent by mail, either by using a blanc invoice with a supplement ‘no show’ or by editing the invoice of the booking.