Link mail templates - booking status

MAIL TEMPLATES

 

To modify mail templates go to 'Configuration' > 'Mailbox' > 'Templates'

config.png 

Here you will find all mail templates. 

In this article you will find an overview of the mail templates and the actions linked to these mail templates.  

  

BOOKING STATUS ‘CONFIRMED’

Confirm the booking:

confirm.png 

A pop-up will appear. In the right column of this screen you will find the confirmation e-mails:

confirm2.png

You will find the mail templates linked to these actions in the configuration:

NAME TEMPLATE

ACTION

confirmation

Confirm a booking


 

BOOKING STATUS ‘PENDING’

 
Confirm the booking:

confirm.png 

The same pop-up will appear. In the left column of this screen you will find the e-mails linked to the status 'pending':

pending.png


 You will find the mail templates linked to these actions in the configuration:

NAME TEMPLATE

ACTION

offer_open

Mail accompanying the offer

confirmation_request

Ask the guest to transfer credit card details

confirmation_request_advance

Ask the guest to pay an advance

confirmation_request_invalid_creditcard

Resend the link to transfer credit card details

 

REMARK: A connection to a payment provider (Stripe or Syspay) is obligatory in order to use the option to retrieve credit card details. More info on these payment providers available on our support page. How to set up a payment provider you will find here.

 

BOOKING STATUS ‘CANCELLED’


Cancel the booking:

cancel.png

A pop-up will appear. Each option triggers the cancellation of the booking, only the content of the e-mails varies. 

cancelbooking.png

You will find the mail templates linked to these actions in the configuration:

NAME TEMPLATE

ACTION

booking_cancel_by_house

Cancellation by the hotel

booking_cancel_no_show

Cancellation due to a no show

booking_cancel_charge_first_night

Cancellation by the guest 

booking_cancel_invalid_creditcard

Cancellation due to an invalid cc

  

Signature of your e-mails: 

NAME TEMPLATE

ACTION

signature

In this template you can change your e-mail signature. This template can be nested in other mail templates by using the keyword %signature%.

Send documents:

NAME TEMPLATE

ACTION

offer_open

Mail accompanying the offer 

Invoice

Mail accompanying the invoice

TIP 1: Find out which keywords you can use here

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk